Vietnam has seen rapid growth in e-commerce in recent years, and demand for express delivery services is growing commensurately. (Photo courtesy of J&T Express) Specifically, Vietnam’s express delivery services market was worth 0.71 billionUSD last year, and is projected to grow at 24.1% a year to reach 4.88 billion USDby 2030.
According to a market report by Acclime Vietnam and Kantar Worldpanel, though Vietnamis less developed than many other e-commerce markets in Southeast Asia, it isone of the fastest growing online economies.
It had the fourth highest online gross merchandise value of 13 billion USD inthe region last year.
Its exceptional e-commerce growth is expected to generate 39 billion USD by2025, second in the region only after Indonesia, and representing a threefoldgrowth from 2020.
According to experts, the growing e-commerce industry is expected to fosterlogistics services, especially express delivery.
Moreover, the increasing consumer preference for faster delivery of goods hasmade express delivery services a key differentiator for both large e-commerceplayers and startups, they said.
A report by Allied Market Research said the growth of cross-border e-commercecoupled with rapid globalisation is the key factor in the development ofinternational trade in the country.
The unavailability of some products in the domestic market, affordability andbetter quality mean people prefer to buy things on international websites.
Online shoppers are now much more sophisticated, and expect not only deliveryof the right goods on time, but also careful packaging, intact goods on arrivaland a personable attitude from delivery workers, according to delivery servicesproviders.
Sellers want to keep track of their parcels and delivery service providers tooperate nonstop, even on weekends.
To thrive amid the intensifying competition, express delivery service providersare increasingly focusing on offering distinct services such as grading andassortment of products, packaging, labelling, online tracking of parcels,mobile applications, e-mail and SMS alerts, security tagging, 24/7 call centresupport, and so on.
For instance, J&T Express, in addition to having sorting centres fittedwith smart logistics systems across processing, storage, and delivery, has alsoinvested in building a Track & Trace feature on its website to helpcustomers track orders and easily change delivery addresses./.
VNA
