In recent times, the Centre for Employment Service in the northern province of Hai Duong has improved its methods of operation, helping to increase the quality of human resources and reducing administrative procedures in order to cut processing times and costs.

Previously, it took about 20 days to complete a regular unemployment insurance procedure. However, thanks to updated regulations, the centre can now handle a case within three working days. The move has significantly helped its customers save time and travel costs. After the deployment of administrative procedure reform in receiving and completing unemployment insurance applications, the province has received a warm response with 90 percent satisfaction from customers, while contributing to the increased awareness of unemployment insurance amongst the public. –VNA